Education and training in Cambridge, Ontario
The Literacy Group - Customer Service Excellence and Point of Sale
Offered by The Literacy Group of Waterloo Region
40 Ainslie St. S, 2nd Floor, Cambridge, ON N1R 3K1
In short
TLG Customer Service Excellence and Point of Sale program is ideal for you. In just 12 hours you can build your confidence and improve your skills.
- Where
- 40 Ainslie St. S, 2nd Floor, Cambridge, ON N1R 3K1
- How to reach
- (519) 743-6090 ext. 325 · Website
- Last verified
- , by HelpSeeker
Contact the organization to confirm Call
About this service
TLG Customer Service Excellence and Point of Sale program is ideal for you. In just 12 hours you can build your confidence and improve your skills. Day and evening classes available. The program covers: Customer Service Basics- 10 Golden Rules Retail Models Attitudes v. Attributes Non-Verbal Communication Empathy Emotional Intelligence Using the Right Language & Understanding Social Conventions Bad Customer Service Conflict Resolution- Customers, Co-Workers and Supervisors 5 Steps to Problem-Solving Self-Reflection Retail Selling Strategies Tips for Being a Great Server Introduction to Point of Sale Terminals (non-interactive) Cashier Basics-Rounding & Cash-Handling Habits Fraud Awareness and Prevention Not only that, you will earn a certificate from Bullfrog Tech, makers of our touch-screen point of sale technology.
Who it is for
Looking for a job in customer service, would you like to be promoted at your customer service job, develop your people skills, skills for your resume and a certificate for your portfolio.
How do I get in touch?
Call (519) 743-6090 ext. 325, or use the website.
Listed in Cambridge, Ontario.
40 Ainslie St. S, 2nd Floor, Cambridge, ON N1R 3K1
40 Ainslie St. S, 2nd Floor, Cambridge, ON N1R 3K1Cambridge, Ontario
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